How to Contact MoneyGram Customer Service

When you need help with a MoneyGram transfer, a payment issue, or just have questions about your account, reaching MoneyGram’s customer support quickly and efficiently is very important. Whether you prefer speaking to a representative directly, using online resources, or getting assistance through their app, MoneyGram offers several ways to connect with their support team. In this article, we are going to learn about the easiest and fastest methods available to contact MoneyGram customer service, via online chat, email support, international phone number, etc.

MoneyGram Customer Service Phone & Live Chat Hours

MoneyGram as a leading global money transfer company, understands the necessity of customer support and offers multiple channels for users to reach out for assistance.

• Phone Support: Available 24/7 for general inquiries and support.​
• Live Chat Support: Accessible Monday through Friday, from 8:00 AM to 10:00 PM CT.​

These contact channels ensure that customers can receive timely assistance as fast as possible regardless of their location or time zone.

MoneyGram Customer Service Online Chat

MoneyGram offers an online chat support service. Using live chat, customers can conveniently get assistance with services. Live chat is popular because it is fast. MoneyGram online chat is available from Monday to Friday, 9:00 AM to 12:00 AM Central European Time.

1. Online Contact Form: Visit the “Contact Us” page on MoneyGram's website to fill out a form specifying your request type, such as general questions, complaints, or fraud reports.​
2.  Live Chat: Accessible via the MoneyGram website, live chat support is available for quick queries.​

To access the live chat, customers can visit the MoneyGram website and click on the red button to begin chatting with a support agent to get real-time interaction and be able to get their problems solved or responses to their questions in good time.

MoneyGram 24 hours customer service phone number

To contact MoneyGram's customer service from outside the United States, you can use the following international toll-free numbers:​

📞General Customer Service:

+1-800-926-9400

📞Alternative Number:

+1-800-666-3947​

These numbers are available 24 hours a day and 7 days a week for assistance with general inquiries, transaction issues, fraud reports, and more. ​

MoneyGram International phone number

MoneyGram considered a toll-free number for customers all around the world. You can call MoneyGram Customer Service in the United States, at:

​Calling MoneyGram's toll-free number won't incur any charges for you.​

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MoneyGram Email Support

If your issue or concern is not urgent, you can contact MoneyGram customer support via Email.​

• Email Address: customer.service@moneygram.com
• Response Time: Typically, within 24-48 hours ​

To get a more efficient result make sure to include the following information in your email:​

1. Your full name and contact information
2. Transaction reference number
3. A detailed description of your issue or question​

This ensures that the support team has all necessary information to address your concern efficiently.

Additional Support Resources & Quick Links

MoneyGram offers various resources for customer convenience. If you face any issue, others have may face it too. So, check out support resources and FAQ sections before contacting customer support.

Agent Locator: Find nearby MoneyGram locations using the locator tool.​

Mobile App: Download the MoneyGram app for iOS or Android to manage transactions on the go.​

Technical Issues: For more technical assistance, visit the Help Center.​

Customer Support: Access the Contact Us page for all support options.​

These tools are designed to enhance your experience and provide easy access to MoneyGram services.

Safety Tips

It is important for users to be aware that sometimes scammers may contact them pretending to be MoneyGram customer support, often through fake emails, messages, social media accounts, or suspicious links.

To stay safe, customers should never share their personal or financial details with anyone unless they are certain they are communicating with the official MoneyGram support team. Always verify the source, use only official websites and apps, and be cautious of any unexpected requests for sensitive information.