Privacy Policy

Information We Collect

1. Personal Information:

When you register for an account, use our services, or contact us, we may collect the following personal information:

•  Full name
• Contact details (email address, phone number)
• Government-issued identification (e.g., passport, national ID card, driver’s license)

2. Financial Information:

To facilitate transactions, we may collect financial information such as:

• Bank account details
• Transaction history
• And all financial information that you record in your transaction list.

3. Technical Information:

When you visit our website or use our services, we may collect technical information including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone setting

How We Use Your Information

 We use the information we collect for the following purposes:

• Account Management: To create and manage your EZDEX account, verify your identity, and provide customer support.
• Transaction Processing: To process and facilitate your currency exchanges and cryptocurrency transactions.
• Communication: To communicate with you about your account, transactions, and any updates to our services or policies.
• Improvement of Services: To analyze and improve our services, enhance user experience, and develop new features.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

1.  Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing transactions, and providing services to you. These providers are required to protect your information and use it only for the purposes we specify.
2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, privacy, safety, or property.

Protecting Your Account Information

We make every effort to safeguard and protect your information. However, if your account information is disclosed due to your own negligence—such as sharing your details or leaking your password—you will be responsible for any consequences. Therefore, we strongly recommend that you handle your account information with care and use security measures like two-factor authentication (2FA) to enhance your account’s security.

All necessary security measures are continuously implemented to protect your information, and we are committed to adhering to privacy principles.

If you have any questions regarding how your information is collected or used, please feel free to contact us.