At EZDEX, adhering to time commitments and executing transactions on time are among our core principles and fundamental values. In the financial space, even the slightest delay can lead to serious consequences for either party involved in a transaction. Therefore, to maintain trust, transparency, and enhance the security of exchanges, we have established a policy titled “Penalty for Delay or Failure to Fulfill Commitment.”
This penalty is an amount equal to 1% of the total order value, which is frozen as a "Delay or Commitment Failure Penalty" in the account of each party (the exchange and the customer).
For deposit orders, this is typically calculated as 1% of the requested amount in Tether (USDT). For withdrawal orders, the penalty is in the same asset as the withdrawal. This penalty is shown to both the customer and the exchange before final confirmation of order creation or acceptance.
This policy applies to the following order types:
Cash/Bank Deposits
Cash/Bank Withdrawals
If either party fails to meet their obligations within the defined time window, the penalty amount is automatically divided between the other party and the platform according to the following rules:
The time commitments are defined by the customer. However, the customer must take into account multiple factors when setting the time window:
The requested amount, the time and date of the request, business hours of exchanges in the origin or destination country, business days and holidays, and banking deposit/withdrawal cycles are all crucial when determining the time commitment.
If both parties fulfill their commitments within the defined time, the frozen amount is returned in full without deductions.
Order Type | Exchange Commitment | Customer Commitment |
Cash Deposit | Provide address on time | Deliver cash to the provided address |
Bank Deposit | Provide bank account on time | Upload deposit receipt in user panel |
Cash Withdrawal | Provide in-person address or courier details on time | Pay cash on time (by exchange) |
Bank Withdrawal | Upload bank payment receipt on time | Confirm receipt in system (by customer) |
💡 Simple Example:
Let’s assume a customer submits a bank deposit order for $1000. In this case:
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